How to Contact Us

Every great relationship starts with good communication. FineKeepsakes takes great pride in responding to your questions and processing your orders as quickly and efficiently as possible. Our low prices are in large part the direct result of our ability to streamline our processes and control our costs.

Customer Service Hours

Monday-Friday, 9a.m. to 6 p.m. EST (closed all weekends and holidays)

By Email

Since we are an Internet-based business, e-mail is our primary method of communication. Not only does e-mail document your question or concern, minimizing any opportunity for confusion, it allows us to promptly route your request to the appropriate department for quick response. Our goal is to answer all e-mails within 1-2 hours on business days. Through our years of experience, we’ve found that e-mail is typically much more efficient for both of us!

Sales Questions?

Email Sales - Expect an answer in 2 business hours or less.

Payment Questions?

Email Payments - Expect an answer in 2 business hours or less.

Return Questions?

Please read our Store Return Policy to return an item.